Refund Policy

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GoFish Cam
Returns:
GoFish Cam, Inc. offers a 15 day Return Policy on GoFish Cams.

If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless qualified under a warranty claim.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without contacting us first.

Follow the steps below respecting making a GoFish Cam return: 

1. First please contact the GoFish Cam Customer Support Team by sending them an email at info@gofishcam.com or calling 1-512-975-8121. 
2. If the GoFish Cam Customer Support Team determines that your return is within the allotted time frame, you will be given a case claim number (a “CCN”) which will be your authorization to return the camera to us.
3. Then, prepare a shipping package to use to return the camera to GoFish Cam. Ensure that the shipping package is properly packed, padded internally, and secured such as to provide safe, undamaged delivery of the camera to GoFish Cam.
4. Print the CCN clearly and in ink on the exterior of the package. Include in the shipping package your original consumer purchase receipt (keep a copy for your files) and enclose a note, printed and in ink, containing the following information: your name and the CCN.
5. If you are shipping your return from outside of the USA please declare the item as a return to manufacturer with a value as $0-5 and label the item as a return to manufacturer.
6. Send your camera in the completed package described in paragraph 4. above to the address below. GoFish Cam strongly recommends that, for shipping the camera, you use a reliable shipper which provides a tracing service to track your shipment, and that you insure the package fully against damage or loss during transit. Also note the important warning which appears below respecting the shipment of a product such as the camera which contains lithium ion batteries.

AS IS SPECIFIED ABOVE, IT IS ESSENTIAL THAT YOU FOLLOW EXACTLY AND COMPLETELY THE STEPS SET OUT ABOVE, INCLUDING FIRST COMMUNICATING BY EMAIL WITH THE GOFISH CAM CUSTOMER SUPPORT TEAM BEFORE SENDING A CAMERA TO US IN RELATION TO A RETURN CLAIM.  

IMPORTANT CAUTION: When shipping a product which contains lithium ion batteries, please be certain to check carefully and follow completely the most up-to-date information on handling Li-ion batteries for shipping. At the date of printing of this Limited Warranty, GoFish CAM is aware of the following source for that information: http://ww.batteryspace.com/Lithium-Battery-Shipping-Regulations.aspx. However, GoFish Cam does not and cannot warrant the accuracy or completeness of any information supplied by any third party such as appears on that website and urges purchaser to do his/her/its own inquiry as to the current best practices for shipping the camera in relation to its lithium ion batteries.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note: the refund will be for the full (or in some cases partial, see above) amount that was paid on the products returned, but will not include a refund for original shipping charges.

Please do not just send product back to us. Our team will have to provide you a case number to include with your shipment prior to returning it.

please contact us at info@gofishcam.com.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged under a warranty claim which can be read about here gofishcam.com/pages/warranty.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Merchandise

At this time, GoFish Cam does not offer returns or refunds on merchandise other than the GoFish Cam listed at GoFishCam.com. We do not produce or warehouse these products as they are provided through a third party and we therefore cannot at this time accept a return or process a refund on such products. 

If your item is damaged or incorrect, please let us know and provide an image evidence of such to info@gofishcam.com within 7 business days of receiving the item, and we will reach out to the third party on your behalf to get you a replacement mailed.